Support

Software Maintenance

Market Systems Technology software is continually evolving to meet the demands of customers and their industries. MST engineers not only work to fix problems but also to improve the software. MST software products are supported through a well-defined software maintenance procedure. Updates to products are made available through periodic software releases. Software releases are scheduled to provide timely updates without overwhelming customers with constantly changing application. If a serious problem is discovered a rapid-response release will be created to get the update to customers quickly.

Active Support

In addition to software maintenance Market Systems Technology offers Active Support, a proactive support plan. Active Support is designed to meet specific customer needs from on-call service to actively monitoring a customer’s applications. MST can become an extension of a customer’s operations department providing instantaneous recognition and remediation of operational problems. The customer defines MST’s responsibilities and capabilities to suit his needs.

Documentation

Market Systems Technology provides the following documentation resources for customers.

• Release Notes
• Installation Guides
• Administrator’s Guides
• White Papers
• FAQs

Downloads

MST maintains a software support site where updated software and documentation is placed when it is ready for distribution to customers. These downloads include:

• Product Updates
• Patches
• Administrator Tools and Utilities
• Documentation